[Infographic] Why Companies Need to Rethink Their Communication Strategy for Remote Teams

The conventional paradigms of workplaces are rapidly changing. New and new challenges have compelled organizations to build and extend infrastructure for remote working. Remote working in times of turmoil is especially a win-win; employees can work from the comfort of their home and organizations can ensure that there’s no loss of business.

But all of this can be streamlined only with the help of a dependable communication channel. Remote teams need to be virtually connected at all levels and hence a simple phone call is not going to be effective. The communication strategy should include collaboration over quick file sharing, screen sharing and connecting over voice calls, messages, group chats.

With a diverse workforce consisting of frontline workers, knowledge workers and freelancers, companies need to recreate their communication strategy to incorporate the needs of all. In this infographic, you can walk through the changing dynamics of team communication in an organization and learn why it is important for companies to realign their strategy, especially for the remote teams.

Today’s business world is extremely overwhelmed with the constant introduction of new communication tools, channels, and platforms – each promising to heighten employee productivity and operational efficiency. The ultimate challenge lies with the companies who need to cherry-pick the right communication tools (ignoring the others) based on relevance, objectivity and desired business results.

The sheer availability and expansion of communication platforms and collaboration options sometimes add to more chaos than clarity. After all, hyper-connectivity doesn’t always lead to the right direction and the most sought-after solution. Especially, breaking through all the clutters created by easily-available and fragmented communication channels become the most crucial thing to do, especially in a business scenario when your remote employees need to take faster and efficient decisions based on accurate and timely information.

Today, the proliferation of digital devices and a mighty number of communication channels has opened up several ways the workforce can connect, not only with each other but also with their customers and clients. While this initially seemed like an interesting opportunity to close the existing communication gaps, increasing the availability for the customers to extend support and drive overall productivity, it was not the case. It did help in achieving all of this but also ushered in a bunch of challenges for the business owners, leaders and managers.

When we consider business as a whole, it is also important to not overlook a major chunk of the workforce that doesn’t fit into the conventional paradigms- the frontline workers. These employees can be contractors or full-time employees who work outside the traditional parameters of the office or have to be physically present to perform their jobs. From last-mile delivery folks to logistics drivers, these frontline workers drive business more than they get credit for. They not only represent your business but are also mostly the first point of contact for your customers.

In this particular infographic, we will talk about why companies need to execute a strategic, secure and streamlined communication strategy when it comes to their remote teams. While emails, text messages and phone calls are still prevalent, some of the field-forces are using social media and open chat platforms. Not only these public communication platforms are highly fragmented, but they also lack alignment with the business goals most of the time. On top of that, they involve higher chances of a data breach, data loss, and theft as different employees tend to use different messaging platforms to communicate with the team as per convenience and familiarity. At the same time, it also leads to unnecessary and unchecked data overages due to uninhibited access to a number of chat platforms across the internet.

Original Source : [Inforgraphic] Why Companies Need to Rethink Their Communication Strategy for Remote Teams by Team Communication App