Easy Steps to Solve Amazon Echo Dot Offline Issue

Have you encountered the Amazon Echo Dot offline issue? Does your Amazon Alexa device show up offline in the Alexa app? Did you hear Alexa saying “Sorry, the device is offline”? If you're having any of these issues, or have encountered such a problem, then this post is for you. And don't worry, you are not the only victim of this offline error, there are many others who face the same problem. But with our simple troubleshooting guide, they quickly resolve the issue themselves. Before we get into the details of how to fix the Amazon Echo Dot Offline issue, it is important to first understand what is causing this offline error. This will help you learn more about the problem and quickly solve it yourself in the near future. Let`s begin!

Why is my Amazon Echo DOT Offline? | Reasons Behind it

Smart speakers like amazon echo or echo dot have become very popular due to the fact that they are very useful. The Intelligent personal assistant Alexa can perform many functions, including playing music, answering questions, check the weather and even controlling your other smart home devices. While Alexa and Echo get along great, but sometimes Alexa report that the echo dot device is offline. There are several reasons why an Amazon Echo Dot device appears to be offline in the Alexa app and unable to respond to your voice commands.

•Wi-Fi is spotty or malfunctioning.

•Echo Dot is too away far from the router.

•Weak wireless signal and strength.

•Echo dot isn`t powered up.

•Outdated Alexa software on your amazon echo dot device.

•Outdated version of Alexa app on smartphone.

Hence, these are some of the reasons which triggers amazon echo dot is offline error on your Alexa enabled smart speaker. But, whatever the case is, the below listed troubleshooting tips will help you bring Alexa and Echo dot device back in sync. So continue reading to learn how to fix the Amazon Echo Dot Offline issue.

Steps to fix Amazon Echo Dot Offline Issue

Even if you don’t know why your amazon echo dot is offline in the Alexa app, the good news is troubleshooting this problem is really simple. Once you've identified the problem, you'll be able to quickly bring your Alexa device back online. So follow the tips outlined below to resolve this problem easily.

1)Power Cycle the Echo Dot Device: In the world of technology, this simple troubleshooting method is often effective for wide range of digital errors. Try to first restart the echo dot device by unplugging it from the power outlet and plugging it back in and see if that helps.

2)Update the Alexa Software Version on Echo Dot: If your smartphone is connected to the Wi-Fi, the Alexa app will download and install any available updates automatically. When you launch the app for the first time, you can find the current version by clicking on the "about" section on the main settings page and selecting "Device version history". Checking the software version of your app and echo dot device can help you determine if they're compatible or you need to update anything.

3)Check your Wi-Fi connection: While it's very easy to troubleshoot Alexa devices offline error but in some cases its not that straightforward. Before you begin troubleshooting your device, make sure you have a solid WIFI connection before proceeding. There may be a possibility of problem with your internet connection or outage in your service area. The fact that you have recently changed your wireless network name or password should be taken into account even though you have an active Internet connection. The following mistake can lead to this straightforward offline error in the Alexa app. To resolve this issue, you must update the new information on the WI-FI setup in your amazon app.

4)Update the Alexa app on your Android or iOS: If restarting and relaunching the app doesn't fix the problem, you`ll need to update the app. To see if a newer version is available, go to the iTunes App Store or Google Play on your smartphone. Once you've updated the app, check if the offline issue has been resolved.

5)Check the power connection: Another reason why Alexa device appears to be offline in the app is because they don't have a power source connected to them. Before proceeding, ensure that the device is not disconnected or the power strip to which it is connected is not unplugged or removed from the wall. Sometimes the answer is more obvious than you might expect. If everything is connected correctly, unplugging the device from the power supply can be a simple troubleshooting option that can fix the problem. Unplug it for at least 30 seconds then plug it back in and let the device reset to see if the problem is fixed or not.

6)Move the Echo Dot Closer to the Router: If the Echo dot remains offline, change the location of the device and move it closer to your wireless router or access point. Ensure that Alexa device should be within 30feets or 10mtrs of the wireless range. Also move the electronic devices away from it like baby monitors, microwave owns etc. which act as a source of interference and block Wi-Fi signals. You need to clear space between your Alexa and the router by moving this equipment’s and keeping at a minimum distance of 10feets from both the devices.

7)Reset the device to its factory defaults: If everything fails and Alexa app still shows echo dot is not connected to the internet, your last resort will be to reset the Echo dot to its factory settings and set it up from scratch like a new device. After you reset it, register your echo dot again with your amazon account and input the device settings in the Alexa app to start using it again.

THE VERDICT

Hopefully, by following these simple instructions you will be able to bring your amazon echo dot back online. However if the problem still persists and if you are not able to resolve the Amazon Echo Dot Offline problem we suggest contacting our experts at Alexa Helpline Toll Free Number US/CA : +1-872-888-1589. We are available 24x7 to assist you with any issues related to the Alexa device.